[Discussion] the chargeback advice in here is 3 years out of date
the chargeback advice in here is 3 years out of date. Making the case below, and I expect to lose some of it in the comments. Pulling the figures out of the title: 3 years. All of it is written down as it happened rather than reconstructed. Sent a test amount first on a large order. Cost me a fraction of a percent…
Confirmations are the count of blocks built on top of the one containing your transaction. Until there are some, the transaction is not settled in any meaningful sense.
Network fees are set by chain congestion at the time of sending. They are paid to the network, not to the recipient, and they vary by hour as well as by chain.
A token symbol identifies an asset, not a network. The same symbol commonly exists on several chains with incompatible address formats, and sending across that boundary is generally unrecoverable.
Do you have the transaction hash?
This. A test transaction on a large order costs a fraction of the fee and removes the whole class of risk.
Was there a memo or tag requirement on that chain?
ask which networks they actually accept before you order
Which network, exactly?
Yes — the same token symbol on two chains catches people constantly and it is unrecoverable.